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Privacy Policy

Gian Cleaning User Privacy Notice (Privacy Policy)

Privacy Policy and Disclaimer

Updated: 12 February; 2020

This website is owned and operated by Gian Cleaning Australia (Gian) and associated entities


Thank you for visiting our website Gian Australia respects and is committed to taking all reasonable measures to ensure your privacy. Standard user statistics such as hits, pages viewed, etc. are collected when you enter our site but, for example, your email address is not sourced or stored during this process.

Personal information voluntarily submitted – e.g. when signing up for the newsletter, or making an enquiry – is and never will be disclosed to any third party without your express permission. Data, which does not disclose personal details you agree to provide, is compiled and used to help improve this website and guide Gian’s policies and support services.

Gian is committed to protecting your privacy. Gian Australia supports and is bound by the Privacy Act 1988, the Privacy Amendment (Private Sector) Act 2000 and the National Privacy Principals.  (A copy of the National Privacy Principles can be found at

For more on Gian’s privacy policy and/or to access details of any personal information you feel we might have about you, please call us on 1300 00 GIAN, or email

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A “cookie” is a small file supplied by the Website and stored by the web browser software on your computer when you access the Website. The cookie allows the Website to recognise you as an individual as you move from one page to another. A further explanation of cookies can be found at the website of the Office of the Privacy Commissioner at

The Website uses a session cookie for maintaining contact with a user throughout a web browsing session.

The Website makes a record of your visit and logs the following information for security and statistical purposes:

  • the user’s server address;
  • the user’s top level domain name;
  • the date and time of access to the website;
  • pages accessed and documents downloaded;
  • the previous website visited; and
  • the type of browser software in use.

No attempt will be made to identify anonymous users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s log files.

The Website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help analyse how users use the Website. Google Analytics anonymously tracks how visitors interact with this Website, including where they came from, what they did on the Website and whether they completed any transactions on the Website (such as using the Guided Search tool).

The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on Website activity and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Website. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


The use of information and data contained on this website is at your own risk. While every effort is made to ensure that information or data provided on this site is accurate and current, it is only intended as a guide and, if appropriate, users may obtain some other form of independent verification as to accuracy and completeness. Gian Australia makes no warranties or representations, express or implied as to the accuracy or usefulness of the information or data contained on this site, or as to the suitability of that information or data for any particular purpose. Unless otherwise stated, products and services shown on this site have not been vetted or in any way approved by Gian .Gian Australia makes no warranties or representations, express or implied as to the usefulness, fitness-for-purpose or quality of the products or services contained on this site. All material presented on this site is subject to copyright by Gian Australia unless sourced from another party where copyright to them is acknowledged. Text and images subject to copyright by Gian Australia may be downloaded for personal, non-commercial use. In respect of all other materials, no similar rights are granted. Gian makes no warranties or representations, express or implied, that material on this site does not infringe intellectual property rights of any person anywhere in the world. The information and material contained on this website is subject to change at any time, without notice. These clauses are intended to extend, in their effect, to any other site to which this site is linked and should be read accordingly.

For more information on this disclaimer please call Gian Cleaning on 1300 00 GIAN, or email This e-mail address is being protected from spam bots. You need JavaScript enabled to view it.

For additional information on commercial cleaning please contact our National Office on 1300 00 GIAN.

Links to other organisation’s websites

Website link requests to Gian undergo an assessment process where an organisation is required to demonstrate that it provides a specific service advantage to people requiring a commercial service.

Gian Cleaning lists selected consumer groups and government organisations in the ‘Resource links’ section of its website.

Gian performs due diligence on any organisation requesting a website link to ensure that it meets all of its required standards and the website has direct relevance to people requiring a commercial cleaning or associated service.

Questions? Please call 1300 00 GIAN, or email us at