Performing the Service
Can you clean after business hours?
We can clean before, during or after business hours. However, we prefer to perform the service during the week outside your operating hours or on weekends, so as not to interrupt your business.
If a normal working day happens to be a public holiday, the service will be performed on the following business day. Cleaning visits may be postponed during long holidays such as Christmas and Easter.
Do you provide cleaning supplies?
We supply all cleaning products and equipment needed to perform the service, including:
- Garbage Bags.
- All Environmentally safe Cleaning Products
- Microfibre Tools and Equipment.
- Commercial Grade Vacuum Cleaner(s).
- Commercial Grade Wall & Floor Steamer(s).
For daily cleaning supplies such as toilet paper and hand wash liquid, we can supply them at competitive rates. However, for short notice orders of these types of cleaning products, we recommend the use of the delivery service of major supermarkets such as Coles and Woolworths. Coles provides a fast 2 hour delivery service for a small fee and Woolworths usually delivers within 3 hours on weekdays.
What cleaning tasks does your service cover?
Gian’s goal is to always have your premises cleaned to the highest standard with minimum interruption to your business. Once we start cleaning for you, we take responsibility for all your cleaning requirements.
We’ll never charge a different price from one cleaning visit to the other, even if we go over the expected time to complete the service. All of the following cleaning tasks are included in the fixed price.
- Cleaning all surfaces.
- Vacuuming carpets and/or cleaning of non-carpeted flooring.
- Cleaning all appliances.
- Cleaning all bathrooms.
- Cleaning food preparation areas.
- Rubbish collection and removal.
- Cleaning all internal windows and glass.
- Wall detailing
- Ceiling vent dusting (on rotation)
- Detail-Clean Rotations, equivalent to 10 spring-cleans a year.
- After party or any irregular extra cleaning requirements.
- Routine quality control site inspections.
What if I'm not happy with my service?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Quality of Cleaning
Do you guarantee the cleaning quality?
Quality Control in business today is a company-wide approach. Our Quality Control System doesn’t only cover the quality of the cleaning services we provide, but also the quality of our business processes.
The Quality Assurance System we have in place results in absolutely no gaps for long-term quality issues to occur. It guarantees that CleanService’s quality standards and OH&S standards are always applied. These standards are continuously reviewed to improve the service. We use a number of tools to provide our assurance of the cleaning quality, including routine quality control site inspections.
Site inspection frequency varies depending on a number of factors including your cleaners’ performance at other premises and the outcome of previous inspections for your premises. These inspections usually start right after a cleaning visit ends. A scoring system is used in these inspections and if a cleaning visit is found not to meet our standards, we repeat it at no extra cost.
What is a Detail-Clean Rotation?
We normally detail-clean the whole premises within 2 weeks when we first start cleaning for you. In order to maintain a high level of cleaning quality, we divide the premises into zones and detail-clean a zone each visit.
All zones are detail-cleaned and a rotation is completed every 4 to 5 weeks. In other words, other than the regular cleaning tasks, the Detail-Clean Rotations guarantee that your premise will be spring-cleaned at least 10 times a year.
Detail-Clean Rotations help integrate your premise regular detail-cleaning into our quality cleaning service, while minimising interruptions to your business.
What exactly is non-toxic cleaning?
We consider a cleaning product or technique to be non-toxic if it doesn’t have the potential to cause personal injury or illness when it is absorbed through the skin or as a result of reasonably foreseeable use.
The non-toxic cleaning methods we use can be natural or organic products such as citrus fruits, oils, salt and vinegar, or non-harmful products such as borax and castile soap, as well as environmentally friendly cleaning techniques such as the use of steam and microfiber.
Our green commercial cleaning solutions guarantee the use of non-toxic cleaning methods.
Our products provide guidelines to the type and quantity of non-toxic cleaning products to be mixed together to produce the best cleaning solution for a specific purpose. These recipes cover a range of cleaning purposes including carpet, ceiling, glass, leather, metal, tile, toilet, wall and wood.